Requisition ID: 73061 About Whirlpool CorporationWhirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constantpursuit of improving life at home. As the only major U.S.-based manufacturer of kitchenand laundry appliances, the company is driving meaningful innovation to meet the evolvingneeds of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid,JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reportedapproximately $16 billion in annual net sales - close to 90% of which were in the Americas -41,000 employees, and 35 manufacturing and technology research centers. Additionalinformation about the company can be found at WhirlpoolCorp.com. This role in summaryWhirlpool is currently seeking qualified candidates for a Senior Representative.This role is remote except for candidates who reside in MI - Berrien, Cass, or Van Buren Candidates in those counties are required to work onsite at the Whirlpool Contact Center Whirlpool is the world’s leading kitchen and laundry appliance company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, and other major brand names. This position is within the Supply Chain organization in the Trade Experience Department. Your responsibilities will includeUpdating and managing internal customer information databases Processing customer requests and resolving inquiries or issues within a timely manner while focusing on the customer experience and following team guidelines Understanding and following detailed Standard Operating ProceduresInbound contacts via multiple channels - phone, email, chatAbility to manage multiple tasks and computer systemsProviding exemplary customer service to both internal and external partnersEmbracing rapid change and acquiring new skills while meeting/exceeding metricsManaging and interpreting communications from email notifications, chats, or other Whirlpool communication systems and proactively asking questions if neededLearning through computer-based training modules or recordings of tasksNegotiating through escalated customer interactions by demonstrating exemplary customer service skills and issue ownershipIntermediate/Advanced computer skillsAbility to work full-time/40-hour scheduleAbility to work between 7:30 am-6:00 pm EST Monday through FridayIf working remotely:Cable or DSL internet service must be available in your area with a 12+ Mbps download and roughly 2 Mbps upload speed. Neither Satellite service nor WI-FI are acceptable. A wired ethernet cable connection is required.Ability to provide in-home work space free from noise, distractions, etc.Minimum requirementsHigh School Diploma or GED2+ years of customer contact center experience (virtual or in-person)Preferred skills and experiencesPrevious roles within Trade Experience Contract & Specialty orgExperience working in a virtual/remote environment4 year Bachelor's DegreeExcellent verbal and written communication skillsDemonstrated achievements with personal KPIsExperience in SAP ECCExemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions while maintaining a professional demeanorExperience working in a fast-paced environment while managing multiple computer programs and work channels across multiple screens.Connect with us and learn more about Whirlpool CorporationSee what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.Department:Consumer/Customer Care (20000005)
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