Job Description
We are seeking a PACS administrator to support a multi-phase PACS migration initiative within a healthcare imaging environment. This role will focus on maintaining system stability, supporting end users, and monitoring performance throughout a migration running through April 2027. The project includes a two-phase migration (Merge/Unity → GE PACS → upgraded GE environment), along with several concurrent application upgrades, requiring a hands-on analyst who can thrive in a fast-paced, evolving environment.
Daily responsibilities include, but are not limited to:
• Monitor migration progress and proactively identify issues impacting imaging workflows
• Track and triage ServiceNow tickets, prioritizing user-reported issues related to:
◦ Latency and performance
◦ Data segregation
◦ Imaging access and workflow disruptions
• Troubleshoot PACS-related issues independently or escalate to GE or other vendor support teams as needed
• Provide day-to-day support for GE PACS and cardiology PACS systems
• Configure and support diagnostic workstations across imaging departments
• Support DICOM workflows, including image routing and modality connectivity
• Collaborate closely with Radiology, Cardiology, and clinical staff to resolve issues in real time
• Contribute to ongoing migration support across imaging systems and related integrations
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
3+ years of experience as a PACS administrator/PACS Analyst/Imaging Systems analyst supporting PACS/imaging systems
• Strong PACS administration and DICOM experience
• Hands-on experience with DICOM protocols and imaging workflows
• Prior experience working onsite in a healthcare setting, interacting directly with providers & nurses
• Experience troubleshooting system issues related to performance, connectivity, and user workflows
• Ability to communicate effectively with both technical teams and clinical staff Experience supporting GE PACS environments
• Experience with Philips imaging systems or similar platforms
• Exposure to or experience supporting system migrations or upgrades
• Familiarity with imaging modalities (CT, MRI, X-ray, etc.)
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