Field Engineer (L2/L3) Job at Teceze USA, Boise, ID

  • Teceze USA
  • Boise, ID

Job Description

Job Description

We are looking for an experienced Field Engineer (L2/L3) to provide onsite technical support and troubleshoot hardware, network, and infrastructure-related issues.

Responsibilities

  • Provide L2/L3 onsite technical support to users and IT teams.
  • Troubleshoot and resolve hardware, software, network, and connectivity issues.
  • Install, configure, maintain, and replace IT equipment as required.
  • Support desktops, laptops, printers, network devices, and other IT infrastructure.
  • Perform system diagnostics and identify root causes of technical issues.
  • Coordinate with remote IT teams and vendors for issue resolution.
  • Perform onsite installations, upgrades, maintenance, and break-fix activities.
  • Maintain proper documentation of service activities and incidents.
  • Follow company security, safety, and IT support procedures.

Required Skills

  • 3+ years of experience in Field Engineering / Desktop Support / Infrastructure Support .
  • Strong troubleshooting and problem-solving skills.
  • Experience with Windows OS, hardware, networking, and peripherals.
  • Basic knowledge of TCP/IP, DNS, DHCP, LAN/WAN, and network troubleshooting.
  • Experience working with network devices, printers, and IT infrastructure.
  • Good communication and customer service skills.
  • Ability to work independently and handle onsite support activities.

Job Tags

Full time, Remote work

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