Title: CPT-11622 Patient Coordinator & Medical Administrative Virtual Assistant Independent Contractor — CPT-11622 Patient Coordinator & Medical Administrative Virtual Assistant/Business Support VA/Entry-Senior Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A specialist dental practice in Australia is seeking a patient-focused VA to support new-patient enquiries, appointment management, referral coordination, medical-document follow-up, and recurring practice administration. The practice specializes in serving patients with disabilities and frequently communicates with caregivers, consenting parties, support workers, and outside organizations rather than directly with the patient. Approximately 80% of communication may involve these third parties, making communication ability, empathy, maturity, and professionalism especially important. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Patient & Appointment Coordination Respond to new-patient enquiries by phone and email using established scripts Manage appointments, confirmations, reminders, cancellations, rescheduling, and the waitlist in Halaxy Communicate professionally with patients, caregivers, consenting parties, support workers, and referring organizations Explain routine practice and appointment information Escalate clinical or complex questions to the appropriate practice team member Referral & Practice Administration Log referrals and follow up on medical histories, consent forms, referral letters, and required correspondence Coordinate general-anesthesia day-surgery bookings Track outstanding laboratory work and required follow-ups Follow up on outstanding patient accounts as directed Maintain accurate patient and administrative records Daily Follow-Up Track missing information and outstanding tasks through completion Keep the practice informed of unresolved or urgent items Provide a concise end-of-day handover of completed and outstanding work Maintain confidentiality and follow all practice privacy and security procedures Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Patient-facing healthcare or medical-service experience strongly preferred Medical administration, healthcare VA, clinic, allied-health, or dental experience preferred Dental experience is a plus but not required Phone-based patient-service experience strongly preferred Appointment and diary-management experience required Medical-document or referral-management experience preferred Excellent spoken and written English required Ability to handle confidential health information required
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